The following Terms and Conditions will explain how we will deal with your order and you should read them carefully. The information on this website is given in good faith and Coe Carpets Limited cannot accept responsibility for any loss or damage arising from the information or its use or misuse.
No obligation estimates are provided free of charge. When an estimate to supply carpet is accepted the carpet will be ordered and cut from a roll to your specific order size. Please see the cancellations section for more details if you require to cancel your order.
All goods remain the title of Coe Carpets Limited until payment is made in full. Invoices are normally sent on completion of the work, unless otherwise stated on the estimate, payment terms are listed on the invoice.
VAT is payable at rates prevailing on dates payments are made.
Online payments may be made by PayPal, debit or credit card. Payment using debit or credit card can also be taken on site on completion of the work providing sufficient mobile coverage is available using a PayPal Here Contactless Chip and Pin Card Reader. All online and PayPal Here payments are processed using PayPal’s secure payment processing system. We do not see, or have access to, any of your payment card information.
It is the customer’s responsibility to clear rooms of existing carpets, floor coverings, furniture and appliances prior to fitting, unless otherwise agreed. Take-up, removal and moving large items of empty furniture is available and should be discussed prior to booking the fitting date. This does not include white or electrical goods.
Doors may need to be trimmed to allow clearance. This is not part of the standard fitting service unless agreed in advance. If you have fire doors that require trimming, this will need to be carried out by a specialist carpenter and this is not a service provided by Coe Carpets Limited. We are also unable to remove fire doors and so arrangements should be made prior to the fitting date.
Fitting appointments are made in good faith but the exact arrival and duration times cannot be guaranteed due to the nature and unpredictability of the work involved. We cannot accept liability for delayed arrival, but you can be assured that the fitters will complete your work even if it exceeds the expected time allocation.
Fitters undertake to carry out their work with reasonable skill and care, but even with the greatest care home décor may be marked or scuffed during the fitting process. New paintwork and wallpaper is especially vulnerable and should be allowed to fully dry. A minimum of one week is recommended. Neither we nor any fitter undertake to carry out any redecoration, except where damage has been caused by that person’s negligence.
No liability will be accepted for damage to underfloor pipes or wiring.
The samples provided to you are intended to give a general impression of the colour and pattern. When fitted to a larger area some patterns and random blends of yarn can have an inherent striped effect, or additional patterns and colours which may not be obvious from the sample. Colours vary from batch to batch and exact matching between separate pieces (especially 4m and 5m width rolls) cannot be guaranteed.
During transportation and storage, pile may become slightly crushed and this will show as shaded bands across the pile. These will disappear as the carpet settles in to its new environment and as the pile is flexed through regular use and vacuum cleaning.
We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. Certain products have additional guarantees provided by the manufacturer. Some floor coverings have a longer or shorter guarantee period and all guarantee details and periods are shown on the samples provided. This guarantee applies to the UK only.
If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing as a result of normal domestic use Coe Carpets Limited will arrange for an inspection visit from the manufacturer or an independent inspector via our wholesaler. On approval they will supply a replacement floor covering of the same type or an alternative to the same value from the ranges available at that time. This will not include the costs of fitting.
This guarantee does not cover appearance change, fading, staining, damage or wear due to abuse, misuse or poor maintenance. In addition, for carpets, the guarantee does not cover pile reversal, flattening and matting. The guarantee applies only to the floor covering as originally fitted and will not apply to floor coverings which have been moved, altered or already replaced under the terms of the guarantee. This guarantee is for the original purchaser only and is not transferable.
After Sales Service
If you require any help after you have made your purchase please contact us.
Unfortunately normal statutory rights as a consumer do not apply to products that are made to your specifications. This includes floor coverings which have been cut from a roll to your specific order size. There are no charges for cancelling fitting only services or supply of underlay, gripper or door bars etc.
If, however, the product has been cut to your specifications we will accept cancellation and will invoice 20% of the accepted estimate price for the floor coverings to cover the losses we will incur from our wholesaler. We will advise you of any such charge and you may then decide whether or not you wish to proceed to cancel the order.
When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you ordered.
Privacy and Data Protection
Coe Carpets Limited takes data protection very seriously. All data is stored and treated with complete confidentiality in accordance with the General Data Protection Regulation (GDPR).
Coe Carpets Limited Registered in England No 6362318
Registered office 27 Selwyn Close, Newmarket, CB8 8DD
VAT Registration No GB849854661
Updated 25th May 2018